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How are MAU & CCU calculated? 🧮

Author:
Anant Garg
Anant Garg
  • Updated:

 

📖 4-minute read

Monthly active users (MAU) & concurrent users (CCU) will be calculated with respect to each active app on your monthly billing.

MAU & CCU will not be cumulative across all of your active apps. Therefore, your billing will occur on the app level and not the account level (cumulative).

 

The only exceptions to this rule are if you're on our SaaS Platform Integrator or Unlimited Events Organizer plan.
Check out our articles on MAU and CCU to learn more about their definitions!

 

App Developer + SaaS Platform Integrator
*5% concurrency incl.

Tiers

How is MAU calculated?

How is CCU calculated?

Startup

Per respective app

Per respective app

Growth

Per respective app

Per respective app

Scale

Per respective app

Per respective app

Enterprise

Per respective app

Per respective app

SaaS Platform Integrator

Cumulative across all your apps

The peak (daily cumulative) across all of your apps

 

Examples

*Developer Plan: If you're on a Growth 10k plan, this means that your plan will include 10,000 MAU and 500 CCU (5% concurrency included). Your billing will then be calculated based on these values - per app that has a Growth 10k subscription plan.

*SaaS Integrator Plan: If you're on a 10k SaaS Platform Integrator plan, this means that your plan will include 10,000 MAU and 500 CCU (5% concurrency included). Your billing will then be cumulative across all of your apps for MAU and peak (daily cumulative) for CCU.

*If you go over the allowable usage values provided, your account will then incur $0.05 per additional MAU and $1 per additional CCU. The greater amount of the two will be taken into account and charged.

For example, if you incur $100 MAU above the allowed MAU limit and $50 above the allowed CCU limit, you will be charged overages of $100 only.

 

Event Organizer
**100% concurrency incl.

Plan Tiers

How are attendees calculated?

Single Event

Peak attendees

Unlimited Events

Peak (daily cumulative) attendees across all of your apps

 

Examples

**Single Event Plan: If you're on a 10K Single Event Plan, this means that your plan will include 10,000 attendees (per week). Your billing will be counted by taking the peak (highest) attendees you have during your event cycle.

**Unlimited Events Plan: If you're on a 10k Unlimited Events plan, this means that your plan will include 10,000 attendees (per month). Your billing will then be counted by taking the peak (daily cumulative) attendees you have across all of your events against the value of your plan.

**If you go over the allowable usage values provided, your account will then incur $1 per attendee.

 

Where can I find my current billing usage?

You can find your usage information for the current billing cycle on the Analytics page on the left-hand side of your menu within your dashboard to view historical data.

💡 SaaS Platform Integrator users will have acces to our Rest APIs. All apps' usage analytics can be previewed under one roof using our 
Rest API.

 

 

Have more questions? Reach out to our Support team today!