Thumbnail generation extension is not generating thumbnails for few cases
Hello team,
We have been using cometchat javascript SDK for over 3 months, and recently we have integrated attachment functionality in our web app. For images and videos, we are using the cometchat thumbnail generation extension.
For a couple of mp4 videos, the thumbnail is not generated.
File link - https://data-us.cometchat.io/2059436ea2ab5c4d/media/1666090270_1489437543_5ca0d915c10ff0e78d2d51f49114e650.mp4
Thumbnail link - https://data-us.cometchat.io/2059436ea2ab5c4d/media/thumbnails/0e05a9a9_f817_4e6b_9d1a_f4b9120e7032_small.jpg
If you see the thumbnail URL opens a blank page on the browser.
We were wondering what could be the reason for this.
Other details -
App ID - 2059436ea2ab5c4d
<% var getColumnClasses = function(columnNumber) {
var classNames = numberColumns === 'auto' ? 'col-auto' : 'col-12';
if (numberColumns >= 2) classNames += ' md:col-6';
if (numberColumns >= 3) classNames += ' lg:col-4';
if (numberColumns >= 4) classNames += ' xl:col-3';
return classNames;
} %>
Community
Replies
1 comment
Hey Anshuman,
Thanks for reaching out. We will need some more information:
Thank you.
Keagan Ellis
CometChat
Please sign in to leave a comment.