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Your details
Step 1
What do you need help with?
Sales, Billing & Account
Tell us about your request
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Your Request
Tell us about your request
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Technical Support — Step 2
What kind of technical help do you need?
Service Incident — App Details
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Checking your plan, please wait…
Service Incident reporting is not available on your current plan.
Please select CometChat Integration Help for support with your free plan.
Please select CometChat Integration Help for support with your free plan.
App ID not recognised.
Please check your App ID in the CometChat Dashboard and try again.
Please check your App ID in the CometChat Dashboard and try again.
Impact
How is this affecting your application?
Impact
How is this affecting your application?
P1 — App Details
Find your App ID in the CometChat Dashboard under your app settings.
Checking your plan, please wait…
P1 emergency support is not available on your current plan.
Please select CometChat Integration Help for support with your free plan.
Please select CometChat Integration Help for support with your free plan.
App ID not recognised.
Please check your App ID in the CometChat Dashboard and try again.
Please check your App ID in the CometChat Dashboard and try again.
Technical Support — Step 3
Which product or area are you having trouble with?
Voice & Video Calling
What integration method are you using?
UIKit — Platform
Which platform are you building on?
UIKit — Component Type
Which component type are you using?
Calls SDK + Chat SDK — Platform
Which platform are you building on?
Calls SDK Standalone — Platform
Which platform are you building on?
Moderation
Which moderation engine are you using?
Legacy Moderation — Problem Area
Where are you facing the problem?
Legacy Moderation — Moderation Type
Which moderation type is affected?
New Moderation Engine — Problem Area
Where are you facing the problem?
New Moderation Engine — Moderation Type
Which moderation type is affected?
Notifications
Which notification engine are you using?
Notification Type
What type of notification is affected?
AI
What kind of AI feature are you working with?
Webhooks
Which webhook platform are you using?
Integration Method
What integration method are you using?
Widget — Type
Which widget version are you using?
UI Kits — Platform
Which platform are you building on?
UI Kits — Component Type
Which component type are you using?
SDK — Platform
Which platform are you building on?
Version
SDK Versions
App Details
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Subject
Issue Description
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