Invoices, Payments, & Billing Details

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Where to Find and Download Your Invoices

How to Add a New Billing Address

Adding or Updating Your Credit Card

Request a Payment Link

Accepted Payment Methods

Where to Find and Download Your Invoices

Invoices are accessible through the CometChat dashboard for up to 12 months. To view your invoices, simply log in to your CometChat account and go to the “Manage plans and billing” section. You can access Plans and Billing either from the Overview Page, or from the bottom of the left-hand menu. Once on the page you will see an Invoice section and from there can view or download your invoices. Please note that only the App Owner will be able to view and download invoices. If you need to change the owner of your App or request invoices from more than one year ago, create a request here

How to Change or Add a Billing Address

If you would like to change or add a new billing address for mailing purposes or as shown on your invoices our support team can easily fulfil this request for you. Simply create a ticket here and include all the relevant information.

Adding or Updating A Credit Card 

To update or add a new payment method in your CometChat account, just follow these steps:

  • Access your Dashboard
  • Navigate to "Plans & Billings" in the left-hand menu
  • Click on "Edit" within the Payment Method section
  • Input the necessary details and your payment method will be automatically updated

Request a Payment Link

If your credit card payment fails , you will receive messages from the system to let you know. It is important to get a new credit card uploaded as soon as possible in order to avoid service disruption. If you are unable to upload a new card and would like to request a payment link. Please create a request here and our support team will be happy to help. 

Accepted Payment Methods

We accept all major credit cards as they are processed through our preferred vendor, Stripe! Those include Visa, Mastercard, American Express, Discover, JCB, Diners Club, China UnionPay, and most debit cards.

Stripe is an online payment processing and credit card processing platform for businesses. CometChat works exclusively with Stripe for payment processing due to their robust security and infrastructure that keeps our customer data safe and secure. 

We also accept ACH payments and wire transfers. Contact our support team if you'd prefer to pay via ACH or wire transfer. Please note that these payment types require a minimum payment amount due to compliance reasons.

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