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How do I cancel my paid subscription? 😞

Anant Garg
Anant Garg
  • Updated:

📖 1-minute read


⚠️ Wait! Before you press that cancel button, please make sure that you contact our team first as we may be able to provide you with a 
solution to fit your needs. If product fit or pricing is an issue, we can help implement or provide you with a more cost-effective option
and plan to help you find success!


If you would still like to continue with your cancellation, simply follow the steps outlined below:

  1. Navigate to your CometChat Dashboard and select the correct app

  2. Select Plans & Billing on the bottom of your left-hand side and then click on Cancel Subscription



  3. Fill out all the appropriate information provided in the prompted window and then click on Next Step. A final action window will then be prompted.



Once you have completed the steps outlined above, you will then receive an email confirmation for your cancellation. Please note that your subscription will not be renewed unless you reactivate your subscription.

Talk to us today to see how we can provide you with some solutions!